Privacy Policy

Introduction

Ratchet Auto ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact information (name, email, phone number) when you fill out our contact form or schedule a service
• Vehicle information you provide for service requests
• Usage data about how you interact with our website (pages visited, time spent)
• Device information (browser type, operating system)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and manage your appointments
• Send service reminders and follow-ups (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who help us operate our website
• Legal authorities when required by law

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy, contact us at:

• Phone: (503) 555-0193
• Email: service@ratchetauto.com
• Address: 7215 NE Sandy Blvd, Portland, OR 97213